Title VI Notice of Rights

Any person who believes he or she has been unlawfully discriminated against on the basis of race, color or national origin in violation of Title VI as a result of an RTA action may file a complaint with RTA. Any such complaint must be in writing and filed with RTA within 180 days following the date of the alleged discriminatory action. For information on how to file a complaint, to obtain a Title VI Complaint Form, or for additional information regarding the RTA Title VI complaint procedures, contact RTA by any of the following methods:

Written correspondence addressed to:

Regional Transit Authority

Title VI Coordinator

2817 Canal Street

New Orleans, LA 70119

Any person who believes he/she has been aggrieved by an unlawful discriminatory practice on the basis of race, color, or national origin by RTA may file a complaint by completing and submitting RTA Title VI Complaint form. Title VI complaints must be received no more than 180 days after the alleged discriminatory action. RTA will process all completed complaint forms in accordance with the following procedures:

• A completed complaint will be reviewed by RTA staff trained to recognize, investigate and respond to Title VI complaints. The complaint first will be reviewed to confirm that a discriminatory action in violation of Title VI has been alleged. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by RTA.
• If applicable, an investigation of the allegations in the complaint will be conducted and generally completed within 90 days of receipt. If more information is needed to resolve the case, RTA may contact the complainant. If further information is requested by RTA from the complainant, the complainant shall respond with the necessary information within ten (10) days with the information to the investigator assigned to the case unless additional time is requested. RTA may administratively close the case if the requested additional information is not timely provided or if the if the complainant advises that he or she no longer wishes to pursue the complaint.
• After an investigation is complete, RTA will issue a letter to the complainant summarizing the results of the investigation, stating the findings and advising of any action to be taken as a result of the investigation. If a complainant disagrees with this determination, he/she may request reconsideration by submitting a request in writing to the RTA CEO within seven (7) days after the date of the initial RTA determination letter, stating with specificity the basis for the reconsideration. The CEO will notify the complainant of his decision either to accept or reject the request for reconsideration within 10 days. In cases where reconsideration is granted, the CEO will issue a final determination letter to the complainant upon completion of his review of the matter.